We know that losing a spouse brings with it countless tasks, both emotional and practical. One of those tasks might be figuring out what to do with their email account. It’s not something we think about until we’re faced with, and it can feel overwhelming. You’re not alone if you’re unsure whether to close it, keep it, or do something in between.

Thank you, Ingrid, for bringing up this topic. Let’s walk you through your options, step by step, so you can make a decision that feels right for you.

When to Close a Deceased Loved One’s Email Account

If you’re ready to close the account, here’s how you can approach it:

1. Log In (if you have access)
   If you know the password, you can log in and follow the provider’s steps to deactivate or delete the account.
2. Contact the Email Provider
   If you don’t have access, most providers allow you to request account closure. You’ll typically need:
   • A death certificate.
   • Proof that you’re the legal representative or executor.
   • Your ID.
3. Submit the Request
   Follow the provider’s specific process. This might involve filling out an online form or emailing their support team.
4. Wait for Confirmation
   It can take a few weeks for the request to be processed. During this time, you can monitor the account if possible, just in case anything urgent comes through.

When to Keep a Deceased Loved One’s Email Account Open

If you’re not ready to close the account, that’s okay. You might find it helpful to:

1. Monitor the Emails
   Check the account occasionally for anything important, such as bills, subscriptions, or messages from friends.
2. Set Up Forwarding
   If the provider allows it, you can forward all emails to your own account. This way, you won’t need to log in regularly but can still keep track of anything important.
3. Unsubscribe from Unnecessary Emails
   If you’re receiving a lot of spam or newsletters, consider unsubscribing from them to reduce the clutter.
4. Create an Archive
   Some email providers allow you to download the contents of the account. This can be a way to preserve sentimental emails without keeping the account active.

Not Sure What to Do? It’s Okay to Wait

You don’t have to make this decision right away. If you’re feeling uncertain, give yourself permission to wait. There’s no rush, and sometimes just knowing that you have options can ease the pressure.

• Consider the Emotional Aspect: If the account contains sentimental messages or memories, you might want to read through them when you feel ready.
• Think About Practical Needs: If the account is linked to important services, such as banking or utilities, it might be best to keep it active for now.

Final Thoughts on Managing a Deceased Spouse’s Email Account

Handling a loved one’s email account may seem small, but it can be a hairy mess! Whether you choose to close it, keep it, or wait, there’s no right or wrong answer—only what feels best for you.

With hope and compassion,
Julie